Google Workspace Status Dashboard
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Incident affecting Google Workspace Support
Incident began at 2024-11-15 05:59 and ended at 2024-11-15 12:09 (times are in Coordinated Universal Time (UTC)).
| Date | Time | Description | |
|---|---|---|---|
| | Nov 20, 2024 | 12:27 PM UTC | A detailed Incident Report has been posted on the Google Cloud Service Health Dashboard: https://status.cloud.google.com/incidents/NEtbe4S7pMgACeuopMaZ |
| | Nov 15, 2024 | 10:49 PM UTC | The Mini Incident Report is available on the Google Cloud Service Health Dashboard : https://status.cloud.google.com/incidents/NEtbe4S7pMgACeuopMaZ |
| | Nov 15, 2024 | 1:13 PM UTC | Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: The issue with Google Cloud Support has been resolved for all affected users as of Friday, 2024-11-15 04:36 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| | Nov 15, 2024 | 12:49 PM UTC | Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Mitigation work is still underway by our engineering team. Current data indicates that the current mitigation strategy is working and the team continues to see positive results. We will provide more information by Friday, 2024-11-15 05:30 US/Pacific. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. |
| | Nov 15, 2024 | 10:48 AM UTC | Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 05:00 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. |
| | Nov 15, 2024 | 8:24 AM UTC | Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 03:00 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. |
| | Nov 15, 2024 | 7:22 AM UTC | Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 01:00 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. |
| | Nov 15, 2024 | 6:59 AM UTC | Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. |
- Times are listed in Coordinated Universal Time (UTC)